Quals Direct Achieves ISO 27001 & ISO 9001

Quals Direct’s ISO Journey: Strengthening Quality, Security and Customer Trust

Quals Direct has officially achieved certification to ISO 9001 (Quality Management Systems) and ISO/IEC 27001 (Information Security Management Systems). These internationally recognised standards confirm that our ePortfolio platform is built on robust, independently verified processes that prioritise quality, security and continual improvement.

This milestone reflects something central to how we operate: a commitment to delivering a platform that training providers, employers, awarding organisations and learners can rely on every day.

What ISO Certification Means for Our Customers

Organisations depend on trusted technology to manage learner information, assessment evidence and compliance data. Achieving ISO certification demonstrates that Quals Direct has mature, well‑governed systems in place to ensure:

• Consistent service quality – reliable processes that support day‑to‑day delivery
• Protection of learner and customer data – strong controls that safeguard sensitive information
• Effective risk management – proactive identification and mitigation of operational risks
• Continuous improvement – regular reviews that drive enhancements across our organisation
• Governance and accountability – clear responsibilities and oversight
• Operational resilience – dependable support and stable platform performance

For customers, this means greater confidence that your data and your learners are in safe hands.

ISO 9001: Delivering Quality Every Day

ISO 9001 is the world’s leading standard for quality management. Certification confirms that Quals Direct has established structured, repeatable processes to consistently meet customer and regulatory requirements.

Our Quality Management System focuses on:

• Understanding customer needs
• Continual platform improvement
• Measuring satisfaction and performance
• Supplier and partner management
• Staff competence and training
• Data‑driven decision making

Quality isn’t just about fixing issues, it’s about preventing them and continually improving the customer experience.

ISO/IEC 27001: Protecting What Matters Most

Information security has always been a core priority for Quals Direct. ISO/IEC 27001 certification confirms that we have a comprehensive Information Security Management System (ISMS) designed to protect the confidentiality, integrity and availability of information.

Our ISMS includes controls covering:

• Risk management
• Access and identity control
• Cloud security
• Data protection
• Secure software development
• Supplier security
• Incident response
• Business continuity
• Vulnerability management
• Security awareness training

These measures ensure that customer data remains protected and that our platform is resilient against evolving cyber threats.

Independent Certification: Verified by Experts

Both certifications were awarded following a rigorous audit by an accredited certification body. This assessment reviewed:

• Leadership and governance
• Policies and procedures
• Operational processes
• Security controls
• Internal audits
• Evidence of continual improvement

Successfully completing this process confirms that our management systems meet recognised international best practice.

Continual Improvement Never Stops

ISO certification isn’t a finish line it’s part of an ongoing journey. Our teams continually review and improve our services through:

• Internal audits
• Customer feedback
• Security monitoring
• Risk assessments
• Performance measurement
• Staff development

This ensures Quals Direct continues to evolve alongside customer needs and regulatory expectations.

Supporting Our Customers with Confidence

Whether you deliver apprenticeships, vocational qualifications, regulated qualifications or workforce development programmes, you need an ePortfolio provider you can depend on.

Our ISO‑certified systems reinforce our commitment to:

• Secure cloud‑based ePortfolio solutions
• Reliable service and support
• Strong governance
• High levels of customer satisfaction
• Compliance with international standards
• Continuous innovation

This achievement would not have been possible without the dedication of our team and the continued support of our customers and partners.

Thank you for being part of the Quals Direct journey.

We remain committed to delivering an ePortfolio platform that combines innovation, quality and information security to support the future of digital assessment.